Kalaam Wins The Bahrain Award for Entrepreneurship with International footprint


Kalaam Telecom, a leading managed solutions provider for businesses across GCC and international markets, has emerged as a winner for The Bahrain Award for Entrepreneurship as the “Enterprise of the Year with International footprint” at the Award Ceremony held yesterday at Isa Cultural Hall.

The Award was held under the patronage of His Royal Highness Prince Salman bin Hamad Al Khalifa, Crown Prince, Deputy supreme Commander and First Deputy Prime Minister. The Bahrain Award for Entrepreneurship celebrated the achievements of Bahrain’s entrepreneurs and their socio-economic role in spurring a private sector driven economy.

Kalaam Telecom’s Chairman, Mr. Nezar Al Saie said, “Kalaam’s success is attributable to a number of factors including a clearly defined strategy of focusing on serving the enterprise market, of expanding its value-added services, and a regional expansion beyond our home market in Bahrain. This award recognizes Kalaam as the only Bahraini telecom company to become a regional operator through the acquisition of Tawasul Telecom in Kuwait.

Kalaam’s motivated, competent professionals understanding of our customers’ needs and focus on delivering best customer experience is a major competitive edge.”

Nezar Al Saie further added “Kalaam’s owners are committed and focused on creating long term value. Additionally, the excellent ecosystem that exists in Bahrain being the most liberal telecom market in the region with a comprehensive telecom law that is bench-marked with the best practiced telecom laws, and vigorously & equitably enforced by the Telecom Regulatory Authority (TRA) have insured a fair level-playing field for all telecom service providers, large or small. As part of this positive ecosystem, Tamkeen has played an important role in nourishing and fostering the growth of small & medium sized companies such as Kalaam through various programs such as training and wages support and business development support.”

The company currently has a presence in 6 countries including Bahrain, UAE, Kuwait, KSA, Singapore and UK.

Kalaam Telecom Achieves AWS Standard Technology And Direct Connect Partner Status


Bahrain, 22 May 2018:Kalaam Telecom, a leading managed solutions provider for businesses across GCC and international markets achieved Amazon Web Services (AWS) Standard Technology and Direct Connect Partner status. This achievement qualifies Kalaam to provide AWS cloud portfolio to its customers along with private and secure connectivity to AWS cloud from any part of the world.

 Enterprises and governments wanting to deploy critical, real-time and core applications on cloud are often challenged by the non-deterministic performance, diminished security, lack of reliability and QoS capabilities associated with accessing via public internet. AWS Direct connect resolves this issue by providing on-demand, reduced network latency, increased bandwidth performance, enhanced data security and deliver resilient network experience with unparalleled customer satisfaction. Customer can avail this high-performance cloud connectivity service to transfer data between AWS cloud and customer datacenter, office, or colocation environment with the help of Kalaam’s resilient global data network via its 16 fully managed Point of Presence (PoP) across the globe.

 Commenting on the achievement, Veer Passi, CEO, Kalaam Telecom said, “Amazon Web Services (AWS) is one of the most successful cloud platforms, that has been adopted by a myriad of organizations worldwide. This partnership reasserts Kalaam Telecom’s strategy to accelerate digital transformation and further enrich the country’s digital vision. It recognizes the need for helping enterprises handle rapid data growth within tight budgets and enables us to take a more flexible, agile and innovative approach to cloud based deployments.   Plus, the AWS platform is very secure; it doesn’t limit capacities and can scale to meet demand. This achievement also boosts Kalaam Telecom’s cloud solution portfolio thereby also solidifying its position in the ICT and cloud managed service space. ”

Kanoo Travel awards cloud based contact centre solution to Kalaam Telecom


Kanoo Travel – a division of Yusuf bin Ahmed Kanoo group (YBA Kanoo Group) and one of the largest travel companies in the region has awarded the cloud-based contact centre solution to Kalaam Telecom, a Global managed solutions provider for businesses across GCC and international markets.

This deployment was aimed at enabling Kanoo’s customers and employees to enjoy cross-region communication efficiently over a single platform and reduce the use of physical infrastructure and OPEX costs.

For 81 years Kanoo Travel provided its customers with innovative, high-quality and cost-effective travel solutions, which will be enhanced further by adapting a cloud-based contact centre.” Nabeel Khalid Kanoo, Board Director at YBA Kanoo Group said.

Kanoo Travel interim EGM, Mr. Zaeem Gama also added “We are delighted to have Kalaam Telecom as our technology provider. Their single voice platform will reduce cost significantly and unify communications.”

Mr. Veer Passi, CEO of Kalaam telecom said “Kalaam Telecom being a very nimble operator, has always been ahead of the curve with its disruptive solutions and market-leading technologies. Our cloud-based contact centre and feature rich IP telephony solution gives a revolutionary edge to enterprise customers, which allows enterprises to rest on the investment that Kalaam has made. By doing so, they get all features of a contact centre without having to make a large investment. Moreover, it offers multiple benefits such as customized live dashboard, greater visibility of the agents, adding and removing agents in real-time, enhancing IT Manager’s visibility and enhancing productivity. As a result of this, enterprises can focus more on their business objectives rather than the technology for managing their contact centres.

“Kalaam recently deployed this solution for Kanoo Travel, one of the largest travel agencies in the Middle East for their contact centres in UAE, Bahrain and Saudi. Offering this cloud-based contact centre not only unifies their customer experience from any region but also benefits Kanoo by reducing communications costs. With efficient reporting and meeting clients SLA’s, this consolidated contact centre also gives them the flexibility to centralise their business.”

Kalaam Telecom announces acquisition of Tawasul Telecom, Kuwait


Bahrain, 15 May 2018 – Kalaam Telecom, one of the largest telecom service providers for the enterprise market in Bahrain, today announced its acquisition of Tawasul Telecom, a Kuwait-based Information and Communication Technology solutions provider. Tawasul has a strong network presence in the Middle East, UK and Singapore and offices in 5 countries.

Kalaam’s officials announced that they acquired 100% stake in Tawasul Telecom. The acquisition of Tawasul will further strengthen Kalaam’s position in the GCC and international market; thereby expanding its customers base geographically in the GCC and globally. This is the 3rd acquisition for Kalaam over the past 4 years.

Kalaam Telecom is the first alternative telecom service provider that emerged following the liberalization of the telecom sector in Bahrain to successfully compete outside of its home market.

In a bid to meet increasing demand for ICT solutions and services, Kalaam Telecom devised ecosystem that provides businesses a comprehensive range of telecom and managed ICT solutions for its clients’ needs. Kalaam’s expertise and reach has allowed businesses to significantly reduce costs, increase productivity and improve overall efficiency.

Speaking about the acquisition at the press conference, Nezar Al Saie, Chairman of Kalaam Telecom, said, “This is a major milestone, a transformational step for Kalaam Telecom. Acquiring Tawasul is in line with our company’s vision of expanding regionally and internationally to further support the fast-growing telecom and ICT sector.”

Announcing the acquisition, Kalaam Telecom’s Chief Executive Officer, Veer Passi said, “Most enterprises today, are looking for a single solutions provider to meet all their communication needs.  With this acquisition, we will be equipped to meet those demands and will enable us to offer our customers easy-to-procure, fast and pan-GCC solutions over a single agreement. Our customers look to us for expertise, innovation, and managed services. We try to deliver on these expectations every time.”

Kalaam telecom implements inroom infotainment and IPTV solution for Lagoona Beach Resort


Kalaam Telecom, one of the largest telecom operator for businesses in Bahrain, today announced the successful implementation of Infotainment and Internet Protocol Television (IPTV) Solution for the Lagoona Beach Luxury Resort & Spa, one of the largest luxury hotel apartments in the Kingdom.  The all-new hospitality IPTV solution was developed after careful understanding of the hotel business requirements and challenges and intends to enhance the overall guest experience during their stay at the hotel.

It seamlessly provides multi-screen set-up and makes hotel information discovery, interactive and accessible from TV and Mobile devices easily. With the implemented Infotainment and IPTV Solution, the guests can now also request services from their mobile application within the hotel to shop items; book leisure activities; buy local tour packages; call a taxi from TV; chat with front desk; play games; browse the internet; or be connected to social media.

Not only is the Infotainment and IPTV Solution feature-rich but also assists the hotel to showcase their offers in an enhanced way. By using the Digital Signage solution, the hotel can now attract guest attention to new services and other amenities.

Another unique feature is the highly advanced request management and escalation system that helps the hotel to manage and monitor all guest related services and requests on a single panel and service them without delay.

Speaking about the implementation, Mr. Veer Passi, CEO, Kalaam Telecom said, “To meet the hospitality industry’s evolving guest demands, we are delighted to have offered an all – in – one infotainment and IPTV bespoke solution, that is customized in style and functionality to suit the property. The IPTV Solution will serve as a middleman to streamline a variety of tasks for the hotels. The guests too now have value features that entertain, inform, and enrich them in-stay experience.”

Lagoona Beach Luxury Resort & Spa Owner’s Representative, Mr. Irfan Sheikh stated, “The modern hotel guests expect connectivity and personalized entertainment experiences comparable to those they enjoy at home. With Kalaam Telecom’s IPTV Solution we found a system that ultimately benefits our guests—through improved operations. We hope to stand out by offering our guests a truly unique home-from-home in-room entertainment experience, promoting enhanced guest satisfaction and loyalty.”

Through the Infotainment and IPTV Solution, Kalaam Telecom extends flawless technology experience to the hotels. The Solution is integrated and certified with 20+ vendor systems, including many popular PMS, Point-of-Sale, Loyalty System, SPA Management, Bandwidth Manager, Room Control, Hotel Televisions, Workflow Management, Keyless Entry and many more.

Kalaam telecom disrupting through single interface solutions


Kalaam Telecom, an exclusively enterprise focussed ISP, based in Bahrain, made its GITEX debut at the 37th GITEX Technology Week held in Dubai.  A 12-year old company, Kalaam Telecom has created its points of presence across the Middle East and Europe to enable voice and data communications across the globe for its customers.

“GITEX has always been a great platform for technology companies, especially when great innovations are happening around cloud, IoT, and digital transformation. This year we had some unique propositions around Software Defined WAN, IPTV and Cloud Contact centre solutions. We showcased these at the show and the response was overwhelming,” says Veer Passi, CEO, Kalaam Telecom.

Traditionally, companies with multiple branches used to connect the various branches using legacy methods. Moreover, a lot of manpower was required to manage the networks. Passi explains how software defined WAN is a very disruptive technology that makes connectivity across several branches based on zero-touch provisioning. “SD-WAN provides end-to-end solution which simplifies and secures the WAN/branch office networks. All one needs to do is to ship few boxes to the branch locations, plug in internet and all the policies are downloaded from cloud and the sites go live in a span of two to five minutes.”

He adds that the solution counters the constant concern of IT department that revolves around management of various branches, and getting visibility of what’s happening on the network across multiple locations. “In our SD-WAN solution, there’s a strong BI tool integrated by which on a single window, IT can see what’s happening in various branches and get detailed reports if needed. We have partnered with Versa Networks from USA, which is rated as one of the best SD-WAN providers by Gartner and we are the exclusive partner for the Middle East. We are the only operator in the region who have done implementations in the region around SD-WAN technology and it has been very well-received.”

In contact centre space, Kalaam Telecom has partnered with Splicecom. The cloud-based contact centre solution that allows companies to rest on the investment that Kalaam has made; all they need are IP phones connected to Kalaam’s core through internet or MPLS connectivity. “By doing so, they get all features of a contact centre without having to make a large investment. Moreover, they get visibility into cost per agent. As a result of this, they can focus more on their business objectives rather than the technology for managing the contact centres.” Kalaam has done a deployment for Kanoo Travel, the largest travel agency in the Middle East for their contact centres in UAE, Bahrain and Saudi. This unified communications platform eases their cross-region communication, ensuring unified customer experience from the region. With efficient reporting and meeting clients SLA’s, this consolidated contact centre also gives them the flexibility to centralise their business.

In IPTV space, Passi says Kalaam Telecom has gone beyond legacy IPTV solution to offer a 360 ° infotainment platform. This means customers get an easy-to-use app through which they can check-in, place orders, lodge and track complaints as well as give feedback on various services. The operator has further partnered with various facility management companies as well as content providers to be able to provide a customised offering for the Hospitality and Healthcare clients as per their requirements.

The operator also displayed its cloud proposition at GITEX 2017.  To improve how enterprises manage multiple cloud platforms, Kalaam Telecom has created a single panel by doing an API with AWS, IBM stack, Microsoft Azure, Alibaba and the likes. Clients can now have a single portal for login, implementation and management of all their clouds. “The bottom line is to give a single window solution to the customer, a one-stop shop,” Passi says.

At a time when other mainstream telcos are also turning towards enterprise business segments, how is Kalaam Telecom planning to maintain its competitive edge? To this, Passi says that the operator is ahead of the curve in terms of innovative managed solutions and since being relatively smaller in size, ensures it’s more nimble than other larger operators. Moreover, the operator is focussed on providing industry specific experience to the enterprises. “Our go-to-market is very quick and our solutions are unique with regional traction. It’s all about evolving and creating unique managed solution experience,” Passi says.

Kalaam Telecom launches disruptive SD-WAN technology


Kalaam Telecom, the 2nd largest ISP for business in Bahrain announced its partnership with Versa Networks, USA – an industry leader in disruptive software-defined networking technology to launch Bahrain’s First Secured SD-WAN (Software Defined Wide Area Network) infrastructure, that provides end-to-end solution which simplifies and secures the WAN/branch office networks. The launch took place at a recent Business luncheon held at the Downtown Rotana Bahrain on 22nd May 2017.

In today’s world, enterprise challenges rapidly increase with growing business and technology needs, such as increase in demand of cloud applications, non-centralised manageability of multiple branches, increase in security threats and longer time to prepare branch for business. Kalaam’s next generation feature-rich Secured SD-WAN solution mitigates the above challenges by securely supporting application growth, network agility, and simplified branch implementations, thus delivering exceptional quality of experience for both on-premises and cloud-based applications.

Mr. Veer Passi, chief Executive Officer – Kalaam Telecom said “beingone of the leading telecom provider for businesses in Bahrain, it is very essential for Kalaam to constantly understand the challenges of the enterprises and mitigate them with a latest disruptive solution. Partnership with Versa Networks USA, a ‘Cool Vendor’ according to Gartner and “Strong SD WAN provider” according to Current Analysis, allows kalaam to provide tremendous advantages for enterprises to set up multi-branch communication – local & international within hours with a deep set of security capabilities including firewall, UTM, DDOS, Antivirus and DNS security.

He also added “Some advanced features consist of real time graphical analytics, deep dive view of networks and application performances helps to understand the usage, trends and threats to immediately action any notable incidents. This partnership delivers a broad set of capabilities for building agile and secure enterprise WAN / Branch network at a very low cost. Based on experience of some recent deployments & international research, the savings from SD-WAN adoption could range between 50% – 80% vs the traditional MPLS based WAN infrastructure.

Mr. Kumar Mehta CEO and CDO of Versa Networks said “The demand for next-generation, hybrid WAN architectures is rapidly increasing across the Arab states of the Persian Gulf as their economies enter the digital transformation age. Businesses of all types, from retail and finance to the oil industry, are requiring more agility, better economics and business alignment from their secure networks.  Versa is excited to partner with Kalaam Telecom and help them address this clear market need with a powerful managed SD-WAN service based on the Versa Cloud IP Platform

Kalaam Telecom partners with Dar Al Shifa Medical Centre


Kalaam Telecom, the second largest telecommunications provider for corporate services in Bahrain, today announced its partnership with Dar Al Shifa, a newly opened medical center in Bahrain to provide end-to-end telecom solutions including data and voice thus, optimizing healthcare costs.

Further to support the patients, Kalaam has provided a premium unique number 16161616 to the Medical Centre which will benefit the patients in reaching the Centre more conveniently.

Mr. Veer Passi, CEO – Kalaam Telecom said “Different industries require different solutions and Kalaam has invested in understanding the core fundamentals of each industry, which helps us to provide unique and customized solutions. We are grateful to this opportunity in playing a key role in supporting and understanding the needs of the medical industry in Bahrain and serving their customers in the most efficient way.”

Mr. K.T Mohammed Ali, Managing Director – Dar Al Shifa said: As a high profile medical centre that aims for the best in all aspects of its operation, we are pleased to have Kalaam Telecom as our Internet, Voice & ICT solutions provider that has helped us ease our operations with the dedicated connectivity of latest VoIP Technology & IP Telephony and a unique number that differentiates us in the market. As a new medical centre in the Kingdom, aiming for expansion in future, we look forward to enhancing our relationship further.

Kalaam Telecom sponsors Al Raja School to enhance future generations education


Kalaam Telecom – the 2nd largest ISP* for corporates in the Kingdom of Bahrain, has been entrusted to deliver high speed dedicated internet services to the Al Raja School, one of the oldest private schools in the Kingdom. The School was sponsored with a Platinum Internet package providing the school with high speed business services. This has also aided for expansion of their IT infrastructure for the better advancement of the school.

“Internet and technology are an integral part of the learning experience for students.  Technology is extensively used by the students in addition to the research studies, creating original work, and collaborating and communicating with each other. We are thankful for Kalaam’s support to Al Raja School.” Joshua Perkins Al Raja School Principal.

Veer Passi, Chief Executive Officer, Kalaam Telecom expanded on this saying:
“It gives us tremendous pride to be a leading solutions-provider for telecom services in Bahrain. We support and facilitate e-learning in Bahrain by providing Internet, Cloud & ICT managed solutions to educational institutions. Thereby, we are certainly enthusiastic in playing a small part in our future generation’s education. We are also working on creating an awareness program to educate teachers, students and parents alike on the importance of harnessing the power of the internet in education and whilst bringing awareness of its threats and vulnerabilities.”

About Kalaam Telecom:
As the first, alternative and fully-licensed telecommunications provider based in the Kingdom of Bahrain, Kalaam Telecom offers advanced internet, voice, data, cloud & ICT managed services to business customers. Having launched operations in March 2005, Kalaam serves both small & medium business customers and large corporations, government institutions with various telecom managed solutions across different industries in Bahrain. A key indicator has been the amount of renewed and continuous business awarded to Kalaam over the past eleven years. This also includes providing support the growth of digital transformation to further enhance business offices.

About Al Raja School:
Al Raja School is Bahrain’s oldest private school, and its mission is to provide students with education that prepares them to be strong members and contributors to their community.  Technology has always been part of the school’s learning process. In every classroom there is an interaction multimedia white board and the students have access to the internet under the school’s supervision.

Kalaam Telecom and Invita advances BPO sector in Bahrain


Manama 25th September, 2016: Kalaam Telecom, the second largest telecommunications provider for corporate services in Bahrain announced its partnership with Invita, a leading multi-lingual Contact Center providing an extensive range of Business Process Outsourcing (BPO) services in Bahrain.

This partnership enables Invita’s World Class Contact Center facility to meet and exceed customer expectations across diversified channels such as automated call Distribution – ACD, Video Contact Center, chat & email support, social media management and workflow management system over Kalaam’s redundant MPLS links with local and international voice services.

Mr. Veer Passi, Chief Executive Officer – Kalaam Telecom said “Kalaam has always been facilitating the BPO sector in Bahrain and is keen on evolving this sector by providing innovative and highly resilient solutions including connectivity to customers over latest technology platform and cost effective voice solutions over physical & cloud based PABX options. Our extensive network allows Invita, the regional ISO certified BPO service provider, to deliver enhanced customer experience with high availability and scalable business needs. Kalaam’s dynamic network has been playing a key role in elevating industry segments like BPO’s to its highest standards.”

Mr. Rahul Bhalla, Chief Executive Officer, Invita said: “Our State-of-the-art facility requires 24/7 high availability and 100% uptime in order to provide highest standards of service to our customers. This was made possible with Kalaam’s innovative and sustainable voice solutions and we are delighted to have Kalaam as our technological partner in sharing the same vision of advancing the BPO sector in Bahrain.”

About Kalaam Telecom
Kalaam Telecom is a fully licensed telecommunications provider based in the Kingdom of Bahrain. The company offers advanced voice, Internet, data, and value added services to business customers. Having launched operations in March 2005, Kalaam serves both small & medium business customers and large corporations across different industries in Bahrain.

About Invita
Invita is a leading regional ISO certified BPO services provider with its headquarters in Manama, Kingdom of Bahrain and with offices in Kuwait. Invita is a fully owned subsidiary of BBK bank, launched in 2006 as an integrated end-to-end Customer experience service provider and later diversified into IT and Training Services. Invita offers full-service expertise for multiple industries, including Government, Banking, Telecom, Retail, Healthcare, Insurance and Travel, managed from its state-of-the-art facilities in Bahrain and Kuwait. A highly skilled team, comprising of over 90% Bahrainis, combined with global expertise and cloud technologies reflects Invita’s commitment to deliver quality standards in the BPO industry.