The new partnership will deliver a single, seamless managed services experience for small, medium, large Enterprises & Governments across Saudi Arabia, Bahrain and Kuwait.
Bahrain, March 6th 2023 – Mitel®, a global leader in business communications, today announced first of its kind Managed Services partnership in the Middle East region with the leading Pan-Arab MSP, Kalaam Telecom Group. Effective immediately, the exclusive partnership focused on the new hybrid model of cloud-based applications enables Kalaam to deliver highly secure Voice & Collaboration Solutions such as Unified Communications as a service (UCaas) and Contact Center as a service (CCaas) for Enterprises and Governments across the Saudi, Bahrain and Kuwait regions.
Customer Experience is one of the key priorities for a digital-first organization. Businesses today want to communicate with their customers via omnichannel media like Webchat, WhatsApp, Chatbots, Social Media. And this partnership will now allow Kalaam to tap into Mitel’s expertise in Unified Communications & Collaboration technology to guarantee seamless communication over robust solutions such as UCaas & CCaas to deliver outstanding customer experience. The integration of Artificial Intelligence (AI) layer to these solutions and global cloud providers enabling the cloud-based model in the region, enables secure infrastructure for remote, hybrid and digital workplace environments for SMBs, Enterprise and Government sectors. Kalaam Mitel partnership provides businesses with freedom of choice between subscription-based monthly cloud-hosted option or classical on-premises solution offering greater flexibility and reducing the overall cost of ownership.
Feras Zeidan, Country Sales Director for META at Mitel commented: “Demand for cloud communications has grown significantly following the pandemic to answer an increasing need for flexibility, scalability and business continuity. Through our partnership with Kalaam Telecom, organizations will be able to take advantage of both our world-class UC and Contact Center solutions quickly and easily in the way that best fit their needs in terms of deployment and purchase model.”
Commenting on the partnership, Veer Passi, Group CEO at Kalaam Telecom added: “Kalaam has always set itself the objective of bringing the latest technological advances to business organizations, while providing ease & flexibility at every step of their digital transformation journey. Mitel, being the domain leaders in the UC & CC space, complements our portfolio of Voice & Collaboration solutions and hence is the obvious choice for us to support the increasing demand for cloud based UCaas & CCaas solutions on the region. We are looking forward to working closely with Mitel to meet this market demand.”
About Mitel
A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve business users in more than 100 countries.
For more information, go to www.mitel.com
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About Kalaam Telecom Group
Kalaam Telecom Group (Kalaam) is a trusted digital solutions provider, serving SMEs, Enterprises & Governments regionally, Telecoms Carriers & Hyperscalers globally. Headquartered in Bahrain, and with offices in Saudi Arabia, Kuwait, UAE, Jordan, and UK, Kalaam has pioneered ISP solutions, connectivity, and digital transformation in the GCC with an accumulated legacy of 30+ years.
Kalaam offers a portfolio of cutting-edge digital solutions tailored to the needs of businesses of all sizes and diverse verticals across the region, including BFSI, Education, Government, Hospitality, Healthcare, Retail, Real Estate and more.
Kalaam’s fully owned terrestrial cable system, Kalaam Network Optical Transit (KNOT), spanning Kuwait, Bahrain, KSA, UAE and Qatar is now coupled with consortium ownership in undersea cable Europe-India Gateway (EIG), a 15,000 km international fiber-optic submarine cable system covering 12 countries from India and the Middle East to Europe. Through this extensive network, Kalaam is uniquely placed to serve International and Regional Telecom Carriers and Enterprises.
To know more about Kalaam Telecom Solutions log onto www.kalaam-telecom.com
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