Empowering digital transformation,Collaboration, Fostering Transparency for the Telecom Carrier Community
[Bahrain, 3 Feb 2024] – Kalaam Carrier Solutions (KCS), the wholesale arm of Kalaam Telecom Group, is thrilled to announce the launch of our innovative web portal KliK. This pioneering digital platform will revolutionize the way carriers, hyperscalers, and large content providers connect & collaborate. KliK aims to bring carriers together on a single web-based platform for all carrier related interactions & queries. With this digital initiative, KCS is committed to be the one-stop shop fostering collaboration, knowledge sharing, and innovation among carriers, ultimately driving the industry forward.
The comprehensive web portal serves as a centralized hub providing a dedicated space where carrier customers can explore, connect & stay up to date on the products, services. KliK simplifies carrier quoting process, pricing configurations, inventory management, service provisioning, billing workflows, service health checks, connectivity usage, SLA management, ticketing process, uptime availability, escalation matrix, customer support and is MEF certified.
“To keep in pace with the carrier marketplace, it is imperative to have a strong digital platform that promises to help our carrier partners to have a transparent 360-degree view of their services. KliK aims to articulate the journey that Kalaam Carrier Solutions undertook to simplify connecting in the MENA region, solving operational issues & providing a consolidated platform that meets the needs of the multiple regions”, said Veer Passi, Kalaam Telecom Group CEO.
Akshay Lamba, Kalaam Group CDO added, “The platform provides a single pane for all customer interactions including listing all their services, opening trouble tickets, close to real-time monitoring of their services, opening and managing trouble tickets, etc. Carriers can monitor the performance of their infrastructure, identify bottlenecks, and take prompt action to optimize operations. KliK platform integrates with multiple backend systems to give a holistic and transparent picture to our customers of Kalaam’s services. We will continue to evolve the platform to further strengthen the customer journey through development of mobile applications, continued integrations with Kalaam network elements and customer impacting systems and cutting-edge AI injection for an enhanced and seamless customer experience”.Kevin Vachon, Chief Operations Officer of MEF, stated, “We’re excited about the expansion into the MENA region with Kalaam Carrier Solutions as a newest MEF Member – and first in the region to implement MEF LSO APIs. By working with MEF LSO Solution Provider, CloudSmartz, Kalaam is able to significantly improve user experience by automating visibility and control over services, reducing the reliance on manual interventions by service providers provided my MEF LSO APIs. This move positions Kalaam favorably for rapid global carrier and service onboarding.”
Klik will be accessible to registered carriers at Capacity Middle East. Navigate the digital frontier with KliK.
Kalaam Telecom Group (Kalaam) is a trusted digital solutions provider, serving SME’s, enterprise regionally and telecoms carriers and hyperscalers globally. Headquartered in Bahrain, and with offices in Saudi Arabia, Kuwait, UAE, Jordan, and UK, Kalaam has pioneered ISP solutions, connectivity, and digital transformation in the GCC with an accumulated legacy of 30+ years.
Kalaam provides a portfolio of cutting-edge digital solutions that are tailored to the needs of customers of all sizes in key markets and verticals across the region, including BFSI, education, government, hospitality, healthcare, retail and more.
Kalaam’s fully owned terrestrial cable system, Kalaam Network Optical Transit (KNOT), which is spanning Kuwait, Bahrain, KSA, UAE and Qatar is now coupled with consortium ownership in undersea cable Europe-India Gateway (EIG), a 15,000 km international fiber-optic submarine cable system covering 12 countries from India and the Middle East to Europe. Through this extensive network, Kalaam is uniquely placed to serve international and regional telecom carriers and enterprises.
To know more about Kalaam Telecom Solutions log onto www.kalaam-telecom.com.
MEF is a global industry association of network, cloud, security, and technology providers working together to accelerate enterprise digital transformation through a better-together ecosystem. MEF delivers service standards, LSO frameworks and APIs, and training and certification programs for services, technologies, APIs, and professionals. The MEF 3.0 Framework enables automated delivery of standardized Carrier Ethernet, IP, Optical Transport, SD-WAN, SASE, and other services across multiple provider networks. For more information and to hear the latest Executives at the Edge podcast visit MEF.net and follow us on LinkedIn and Twitter.