Category: Our News

Dubai, UAE – 24 October 2021: Building cyber defense capabilities in Bahrain and Kuwait took a significant step closer with an agreement signed between Injazat, the UAE’s home-grown technology champion in Digital Transformation, Cloud, and Cyber Security, and Kalaam Telecom, a leading Internet Service Provider (ISP) and Managed Digital Solution provider in the region for digital transformation.

In the signed Memorandum of Understanding (MoU) agreed between the two companies, they have announced their commitment to collaborate on exploring opportunities towards building a customized Cyber Fusion Center (CFC) in Bahrain and Kuwait and provide Cyber Security services to government and semi-government entities, leveraging both parties’ assets, know-how and capabilities.

The MoU was signed by Ussama Dahabiyeh, Chief Executive Officer at Injazat, and Veer Passi, CEO at Kalaam Telecom, during the GITEX Technology Week that was held at Dubai World Trade Centre last week. Under the agreement, both companies will specifically evaluate the framework to develop high level business plans towards establishing state-of-the-art Cyber Fusion Centres that will significantly bolster the security posture for Kalaam’s client portfolio in both Bahrain and Kuwait. Modelled after Injazat’s very own Cyber Fusion Center, the platform co-created in collaboration with Kalaam will adopt an intelligence-driven, collaborative, and automated security approach much needed for countering advanced security threats.

The region has experienced a significant increase in cybercrime, witnessing 2.57 million phishing attacks over a period of just three months in 2020, as per a recent Kaspersky report; and Middle East governments are acutely aware of the new threat landscape associated with digitization. Injazat’s Cyber Fusion Center is distinctive as it provides a proactive and unified approach to neutralize potential threats before they occur using behaviour analytics and machine learning. The platform leverages an Artificial Intelligence-based recommendation engine, which suggests remediation actions based on previous behaviour patterns and reduces response times.

The partnership will further support Kalaam’s successful track record of over 16 years as a leading provider of mission critical technology infrastructure in supporting more than 5000 enterprises within the GCC region and government bodies alike, in their digital growth. With four data centers, two in Bahrain, and two in Kuwait, supported by its terrestrial fiber cable system, KNOT, and consortium ownership of submarine cable EIG, Kalaam offers fully redundant infrastructure that ensures total reliability to its customers working in partnership with them, to devise tailored, innovative, industry-specific solutions through its consultative approach.

Underlining the significance of the partnership Ussama Dahabiyeh, Chief Executive Officer at Injazat, said: “Our expertise and capability through Injazat’s Cyber Fusion Center stands alone in the MENA region. Our approach consolidates traditional security functions with new capabilities into a single, integrated entity. Through the agreement signed today with Kalaam Telecom, we are delighted to explore the opportunity to collaborate on providing our knowledge and expertise to develop and deploy next-generation cyber capabilities and solutions in Bahrain and Kuwait. Partnerships such as this are part of our strategic approach at Injazat, especially cross border industry partnerships, which are extremely vital in growing the region’s digital economy, accelerating innovation, and supporting an entrepreneurial ecosystem. We eagerly look forward to seeing the results of this partnership being implemented to create a superior integrated defense platform in Bahrain and Kuwait.”

Veer Passi, CEO at Kalaam Telecom said, “We are excited in partnering with Injazat, which will enhance Cyber Security solution capabilities for our customers. With Injazat’s proactive Cyber Fusion Center capabilities, this partnership will aim to offer strong solutions to protect organizations from the rapidly growing cyber-attacks and data breach threats evolving in the internet driven market. Kalaam continues to strengthen its partner ecosystem to offer one-stop digital solutions that meets the demand of enterprises, international carriers, governments, and SMEs within the region, with its highly innovative product lines, including: Managed Networks, IoT, AI, Cloud, Cyber Security solutions and data center services.

Injazat launched the region’s first ever Cyber Fusion Centre (CFC) in June 2020 to boost protection against data breaches and cyber-attacks. The CFC stands apart from any competitor in the radically different approach it takes to cyber defense by proactively managing advanced threats, unlike traditional Security Operations Centers, that is more focused on identifying and reacting to incidents. Cyber Fusion Centers also help organizations to streamline their systems and assimilate information into actionable strategies and tactics, while improving productivity and reducing costs.

About Kalaam:
Kalaam Telecom (Kalaam) is a leading provider of ICT services and connectivity solutions, serving SME’s, enterprise, telecoms carriers and wholesale telecoms businesses in the GCC. Headquartered in Bahrain, and with offices in Saudi Arabia, Kuwait, UAE, Jordan, and UK, Kalaam has pioneered ISP solutions, connectivity, and digital transformation in the GCC for over 16 years. Kalaam provides a portfolio of cutting-edge digital solutions that are tailored to the needs of customers of all sizes in key markets and verticals across the region, including BFSI, education, government, hospitality, healthcare, retail and more. Following the recent acquisition of Zajil, the combined entity operates a network of 53 Points of Presence (PoPs) across 25 countries. Kalaam’s fully owned terrestrial cable system, Kalaam Network Optical Transit (KNOT), which is spanning Kuwait, Bahrain, KSA, UAE and Qatar; is now coupled with consortium ownership in undersea cable Europe-India Gateway (EIG), a 15,000 km international fiber-optic submarine cable system covering 12 countries from India and the Middle East to Europe. Through this extensive network, Kalaam is uniquely placed to serve international and regional telecom carriers and enterprises.

About Injazat:
Founded in 2005, Injazat is an industry recognized market leader in the region for Digital Transformation, Cloud, and Cyber Security. Based in Abu Dhabi, the Capital of the United Arab Emirates, Injazat draws on its local expertise and presence combined with several global technology partnership networks to develop market leading services. Injazat’s ambition is to empower organizations to achieve their vision by providing them with the technology solutions and expertise needed to power productivity while they focus on their core business.

For more information and press queries, contact Wafa Bengra wafa.bengra@injazat.com

Kalaam Telecom acquires Kuwaiti ISP leader Zajil Telecom to create $100m technology solutions company to drive GCC digital transformation

Bahrain’s Kalaam Telecom acquires Kuwaiti ISP leader Zajil Telecom to become one of the top three ISP providers in GCC

The acquisition expands Kalaam’s capabilities and network to support the growing digital economy in the region

Manama, Bahrain – 2 June 2021: Kalaam Telecom, Bahrain’s leading technology solutions provider, has announced the acquisition of Zajil International Telecom Co. (KSCC), one of Kuwait’s longest-established ISP and ICT services companies, with the aim of creating a regional powerhouse which will drive digital transformation in the GCC region and beyond.

The acquisition will create a combined entity with revenue of US$100 million, with data centers in five countries, network Point of Presence (PoPs) in 25 countries, and a unique combination of subsea and terrestrial cable network that connects three continents. Kalaam will be among the top three ISPs in the GCC and will be the only operator with an ISP licence for Bahrain, Kuwait and Saudi Arabia.

Nezar Al Saie, Chairman of Kalaam Telecom, said: “This is a proud moment for Kalaam, as the only private Bahraini telecom company that was able to go regional serving a broad base of enterprise, wholesale, and channel customers.The expansion of Kalaam also supports the Bahrain Economic Vision 2030 with the aim of creating a regional digital ICT hub in Bahrain that will serve the wider MENA region.

Kalaam’s acquisition of Zajil Telecom is a testament to our ambitious, resilient growth strategy. Despite the economic challenges that hit the world and our region, Kalaam has sustained its robust organic and acquisition-led expansion plans. We are delighted to acquire Zajil, which is hailed as the leading ISP in Kuwait with a solid customer portfolio, encompassing some of the most prominent enterprises and government institutions. We are also proud of the expansion of Kalaam Telecom shareholders, with the addition of some of the most prominent businessmen in the Gulf region.

This acquisition is underpinned by our continuous efforts to strengthen our innovative enterprise solutions by investing heavily in cementing our regional digital infrastructure. With the integration of Zajil Telecom into our wider group, Kalaam is boosting its reliable, premium offering of disruptive industry technologies to its current and prospect customers,” he added.

“Zajil Telecom was the first ISP in Kuwait and has built on 30 years of experience to be recognized today as a leading information technology and communication service provider in the MENA region. The company is a regional leader in MPLS solutions, with a global customer base and network.

With the acquisition of Zajil, Kalaam Telecom will be uniquely positioned as the clear market leader, expanding its enterprise solutions across the MENA region, Europe, US and Asia. The combination of services and infrastructure brought together by the Zajil and Kalaam Telecom merger will result in the delivery of more advanced solutions.” said Mohammad Al-Tuwaijri, Chairman, Zajil Telecom.

“The acquisition of Zajil empowers Kalaam Group to become a full stack one-stop, end-to-end solutions provider of choice for the local & regional enterprise market and the international wholesale business. Kalaam has impressively evolved from being a pure ISP to become a 360 degree digital solutions provider, building a full stack Industry customized ecosystem of ICT solutions, including Cloud, Security, Data Center, IOT, AI and Unified communications for its customers. With its terrestrial fiber cable system,KNOT (which spans 1,400 km across GCC), and Zajil’s consortium ownership in EIG (Europe India Gateway,a 15,000 KM international fiber optic submarine cable system that links 12 countries across three continents., the combined group will be able to offer redundant, secure and fast access to its Enterprise & Wholesale customers, for reaching their applications, data , workloads and other services on the Cloud or for connecting their regional & international branches. The combined network will provide footprint in 25 countries in MENA, Europe, US and Asia with 53 fully owned Point of Presence (PoPs) to deliver all the product lines, and industry-specific solutions for the banking, oil & gas, retail, telecoms and transportation sectors.” said Veer Passi, CEO, Kalaam Telecom.

“Corporate customers today require innovative solutions that attend to their continuously evolving business needs, which is where a focused telecom solution provider such as Kalaam comes into play to respond quickly to enterprises with a fully tailored approach. Kalaam’s presence in multiple countries makes it uniquely situated to be the one stop digital solutions provider and a preferred partner to regional and international customers,” said Javier Alvarez, Co-Founder & Managing Director of Delta Partners, the leading telecom management consultancy firm.

“Kalaam’s acquisition of Zajil is a valuable opportunity identified during challenging times, it comes in line with AUB’s deep understanding and prioritization of technology. Our unique project finance capabilities in the sector demonstrates our vision and foresight to support the telecommunication/ technology sector which has become a forefront of all innovations and backbone for all other businesses.” said [AUB spokesperson].

Kalaam Telecom

Kalaam Telecom (Kalaam) is a leading provider of ICT services and connectivity solutions, serving SME’s, enterprise, telecoms carriers and wholesale telecoms businesses in the GCC.

Headquartered in Bahrain, and with offices in Saudi Arabia, Kuwait, UAE, Jordan, and UK, Kalaam has pioneered ISP solutions, connectivity, and digital transformation in the GCC for over 16 years. Kalaam provides a portfolio of cutting-edge digital solutions that are tailored to the needs of customers of all sizes in key markets and verticals across the region, including BFSI, education, government, hospitality, healthcare, retail and more.

Following the acquisition of Zajil, the combined entity operates a network of 53 Points of Presence (PoPs) across 25 countries. Kalaam’s fully owned terrestrial cable system, Kalaam Network Optical Transit (KNOT), which is spanning Kuwait, Bahrain, KSA, UAE and Qatar; is now coupled with consortium ownership in undersea cable Europe-India Gateway (EIG), a 15,000km international fiber-optic submarine cable system covering 12 countries from India and the Middle East to Europe. Through this extensive network, Kalaam is uniquely placed to serve international and regional telecom carriers and enterprises.

Zajil International Telecom Company K.S.C.C

Zajil International Telecom Company K.S.C.C (Zajil) is a leading ICT service provider in the MENA region. Established in the State of Kuwait since 1991, Zajil is Kuwait’s first ISP and the region’s leading MPLS Service Provider.

Zajil has proudly achieved the CPN Certificate (Cisco Powered Network) from Cisco, ISO 9001:2000 certification and ISO 27001:2005 ISMS certification.

Zajil’s data center in Kuwait is one of the most advanced data centers in the country providing hosting, collocation, and cloud services to major corporate clients from different sectors including Banking & Financial Services, Oil & Gas, Government, Retail, Telecommunications, and Transportation.

Zajil has been at the forefront of introducing new services to its customers, it is one of the leading service providers in the ICT industry, providing end-to-end connectivity, cloud and managed services to its customers.

Kalaam Telecom Group, a leading managed solutions provider for businesses across GCC and international markets, announced the launch of Kalaam Network Optical Transit (KNOT), a new fiber-optic terrestrial international cable system that enhances regional and international connectivity in the Middle East and North Africa (MENA).

The KNOT terrestrial Fiber-optic cable system will span over 1,400km, providing capacity of 12.8 Terabits per second (Tbps) and beyond with lowest latency connectivity to the MENA region. Given the cable is carried over an optical ground wire associated with a regional high-tension electricity network (GCCIA), it reduces the risk of cable cuts significantly, as is evident from the very high availability of the GCCIA network over the past 5 years.

Veer Passi, Group CEO of Kalaam and Tawasul Telecom said: “Kalaam chose to invest in this multi-million-dollar network expansion project to sustain the ever-growing demand for data connectivity and business applications to and from the MENA region. This new state-of-the-art, upgradeable optical transport network is fully owned and operated by Kalaam Telecom Group.”

“With the launch of KNOT, an open cable system, Kalaam will continue its legacy of being an innovative and disruptive solution provider, which aims to make connectivity in the MENA region more competitive. This will provide a highly scalable alternative to carriers, CDNs, OTTs, Cloud Providers, Data centers and Enterprises to benefit from innovative solutions and enhanced communications experience,” Added Mr. Passi.

The KNOT cable system is powered by Ciena’s 6500 Packet Optical platform equipped with WaveLogic coherent technology, to offer flexible bandwidth capacities. The whole infrastructure is managed by the state-of-the-art micro-services based Manage, Control and Plan (MCP) SDN domain controller using open APIs, to provide 10G, 100G, 200G services and beyond over an Optical Transport Network (OTN).

Jamie Jefferies, Vice President and General Manager, EMEA at Ciena stated: “Working together with Kalaam Telecom, we will be building a world-class networking infrastructure, based on our WaveLogic coherent technology, that can dynamically scale and adapt to changing customer expectations and unpredictable traffic requirements.”

The new cable system provides route diversity across the Middle East by connecting our meshed transmission network across 12 countries, homing 16 Points of Presence (PoP) and further connecting the MENA region as a gateway through our POPs in Europe and Asia. The cable will go live in Q4-2020.

Kalaam Telecom, a leading managed solutions provider for business across GCC and international markets, announced its partnership with Gulf Cooperation Council Interconnection Authority (GCCIA), to launch Kalaam Network Optical Transit (KNOT), a new fiber-optic terrestrial international cable system that enhances regional and international connectivity in the Middle East and North Africa (MENA).

The KNOT terrestrial Fiber-optic cable system will span over 1,400km, providing a capacity of 12.8 terabytes (tbps) and beyond, with lowest latency connectivity to the MENA region. The network expansion project will benefit local, regional, and global customers to seamlessly connect to & from Bahrain to other GCC countries and further towards Europe and Asia regions. This will also provide opportunities to businesses in Bahrain to open up new data routes which can be tailored to meet their connectivity needs.

Veer Passi, CEO of Kalaam Telecom said, “Kalaam chose to invest in this multi-million dollar network expansion to support the Kingdom of Bahrain’s vision toward positioning Bahrain as a major ICT, Cloud and innovation hub in the MENA region.

“With the launch of KNOT, an open cable system, Kalaam will continue its legacy of being an innovative & disruptive solution provider, which aims to make connectivity in the MENA region more competitive. This will provide a highly scalable alternative to carriers, CDNs, OTTs, Cloud Providers, Data centers, and Enterprises to benefit from innovative solutions and enhanced communications experience.” Added Mr. Passi

The KNOT cable will support large corporates & enterprises in Bahrain in expediting their journey of digitization of the business process. Being an AWS & Microsoft cloud partner, this will enable Kalaam to provide very fast, secure, and cost-effective communication from Bahrain to other GCC countries & Cloud data centers, boosting Bahrain as a hub for innovative services. The cable will go live in Q4-2020.

Eng. Ahmed AL-Ebrahim, CEO of GCC Interconnection Authority commented: “I’m delighted to be able to announce the commercial agreement with Kalaam telecom – an achievement that will provide tangible benefits for all consumers, businesses, and industry and is a further proof point of how GCCIA fiber network is the preferable network in the Gulf.

Kalaam Telecom, a leading managed solutions provider for businesses across GCC and international markets, has emerged as a winner for The Bahrain Award for Entrepreneurship as the “Enterprise of the Year with International footprint” at the Award Ceremony held yesterday at Isa Cultural Hall.

The Award was held under the patronage of His Royal Highness Prince Salman bin Hamad Al Khalifa, Crown Prince, Deputy supreme Commander and First Deputy Prime Minister. The Bahrain Award for Entrepreneurship celebrated the achievements of Bahrain’s entrepreneurs and their socio-economic role in spurring a private sector driven economy.

Kalaam Telecom’s Chairman, Mr. Nezar Al Saie said, “Kalaam’s success is attributable to a number of factors including a clearly defined strategy of focusing on serving the enterprise market, of expanding its value-added services, and a regional expansion beyond our home market in Bahrain. This award recognizes Kalaam as the only Bahraini telecom company to become a regional operator through the acquisition of Tawasul Telecom in Kuwait.

Kalaam’s motivated, competent professionals understanding of our customers’ needs and focus on delivering best customer experience is a major competitive edge.”

Nezar Al Saie further added “Kalaam’s owners are committed and focused on creating long term value. Additionally, the excellent ecosystem that exists in Bahrain being the most liberal telecom market in the region with a comprehensive telecom law that is bench-marked with the best practiced telecom laws, and vigorously & equitably enforced by the Telecom Regulatory Authority (TRA) have insured a fair level-playing field for all telecom service providers, large or small. As part of this positive ecosystem, Tamkeen has played an important role in nourishing and fostering the growth of small & medium sized companies such as Kalaam through various programs such as training and wages support and business development support.”

The company currently has a presence in 6 countries including Bahrain, UAE, Kuwait, KSA, Singapore and UK.

Kalaam Telecom, a leading managed solutions provider for businesses across GCC and international markets has achieved PCI DSS v3.2.1 by crossbow labs, a leading cybersecurity company specializing in compliance based on BFSI, Retail, and IT/TES organizations.

The Payment Card Industry Data Security Standards (PCI DSS v3.2.1) certification has been awarded to Kalaam Telecom on achieving compliance on one of the most coveted security data standards. PCI DSS is a standard that must be met by every organization that is involved in handling credit, debit, prepaid, and POS cards.

The PCI DSS helps the BFSI industry to maintain privacy, integrity, and authenticity of information to assure customer trust.

Mr. Veer Passi CEO of Kalaam Telecom said “We are proud to have achieved the Global standard PCI DSS certification which is one of the key requirements for the financial segment. Being specialized in providing customized solutions to the BFSI industry, it was mandatory to follow every guideline set by the PCI security standards. This compliance framework protects the financial institutions’ data against fraud, theft, and safeguards information in a secure environment through a global standard for payment card security.

Kalaam Telecom, a leading managed solutions provider for businesses across GCC and international markets, has emerged as a winner for the “Best Managed ICT Service Provider of the year” at the Enterprise Transformation Summit and Awards 2019, regions largest gathering of CXOs held at the Conrad Hotel, Dubai on 7^th October 2019.

The regions’ largest convention & awards for IT Maestros & Accelerators was held during the GITEX technology week and recognized outstanding IT deployments by companies and superlative achievers in C-level decision making roles from across all verticals, both government and private enterprises. The awards were judged by an eminent jury panel with neutral standing and experts from various industries.

Kalaam Telecom’s CEO, Veer Passi received the award at the glittering awards gala. An elated Veer said, “This recognition goes in line with our company’s vision to become a leading ICT Managed solutions provider in the Gulf for the enterprise, corporate and wholesale customers. This achievement has been possible due to the constant innovation of products and solutions by Kalaam team.

Veer Passi further added “Kalaam’s vision has been in line with Bahrain’s Economic vision 2030 which gives us a direction that the Kingdom wants to take the ICT segment forward by supporting the small and medium enterprises. This paved way for Kalaam to introduce leading and innovative solutions such as AWS Direct Connect, Unified Communications, Email and Collaboration, SD-WAN, Industrial IoT, Managed Security, and Cloud Contact Center. The Vision is to make Bahrain a regional ICT hub and winning this award fulfills our vision to reality, broadening our Managed ICT services portfolio in the region. It is indeed an honor for us to win this prestigious award and today Kalaam Telecom has become the operator of choice for businesses and other carriers due to its wide presence regionally.”

The company currently has a presence in 6 countries including Bahrain, UAE, Kuwait, KSA, Singapore, UK, and growing continually since its inception in 2005 as a regional telecom and managed ICT solution provider.

Kalaam Telecom, one of the largest telecom and managed solution providers for the enterprise market in Bahrain, was conferred the “Fastest Growing Telecom Company” award at the 6^th Annual International Finance Awards 2018. Hosted by International Finance, a premium financial and business analysis magazine, the Awards function was held at the Jumeirah Emirates Towers, Dubai on 17^th January 2019.

The telecom award category recognizes industry talent, leadership skills, brand strategy, and regional expansion. Kalaam’s ability to successfully meet aggressive goals and seamlessly add disruptive innovative solutions is quite unique. Over the years Kalaam is the only local operator to broaden their horizons with the acquisition of a regional telecom player, Tawasul Telecom, Kuwait.

It’s relentless contribution and state-of-the-art solutions offered to the telecom sector has been recognized by the International Finance Telecom Jury and hence the award.

The company’s success is driven by its highly innovative product strategy, from an integrated telecom solution to managed ICT solutions such as Infrastructure, Cloud solutions, and partnerships with Microsoft Azure and AWS, IoT, Software Defined Network, Online Web Services, Unified Communication, and collaboration. Kalaam has continued to deliver future technologies to save cost, agility, scalability, and increased customer experience in all Industry verticals.

Kalaam Telecom’s Chief Executive Officer, Veer Passi was there to collect the award and was felicitated at the glittering awards gala. An elated Veer said, “ Recognition for the growth we have achieved is heartening and has been possible due to the admirable work of Kalaam team members who are so passionate about delivering innovative solutions. With such prominent companies on the list, it is indeed an honor for us to receive this award. This is also a testament for us to continue providing pioneering solutions to all industry segments, whilst ensuring to better serve our customers with an ongoing commitment to quality service, business integrity, and forward-thinking technology.”

The company currently has a presence in 6 countries including Bahrain, UAE, Kuwait, KSA, Singapore, UK, and growing continually since its inception in 2005 as a global telecom and managed ICT solution provider.

Bahrain, 22 May 2018:Kalaam Telecom, a leading managed solutions provider for businesses across GCC and international markets achieved Amazon Web Services (AWS) Standard Technology and Direct Connect Partner status. This achievement qualifies Kalaam to provide AWS cloud portfolio to its customers along with private and secure connectivity to AWS cloud from any part of the world.

 Enterprises and governments wanting to deploy critical, real-time and core applications on cloud are often challenged by the non-deterministic performance, diminished security, lack of reliability and QoS capabilities associated with accessing via public internet. AWS Direct connect resolves this issue by providing on-demand, reduced network latency, increased bandwidth performance, enhanced data security and deliver resilient network experience with unparalleled customer satisfaction. Customer can avail this high-performance cloud connectivity service to transfer data between AWS cloud and customer datacenter, office, or colocation environment with the help of Kalaam’s resilient global data network via its 16 fully managed Point of Presence (PoP) across the globe.

 Commenting on the achievement, Veer Passi, CEO, Kalaam Telecom said, “Amazon Web Services (AWS) is one of the most successful cloud platforms, that has been adopted by a myriad of organizations worldwide. This partnership reasserts Kalaam Telecom’s strategy to accelerate digital transformation and further enrich the country’s digital vision. It recognizes the need for helping enterprises handle rapid data growth within tight budgets and enables us to take a more flexible, agile and innovative approach to cloud based deployments.   Plus, the AWS platform is very secure; it doesn’t limit capacities and can scale to meet demand. This achievement also boosts Kalaam Telecom’s cloud solution portfolio thereby also solidifying its position in the ICT and cloud managed service space. ”

Kanoo Travel – a division of Yusuf bin Ahmed Kanoo group (YBA Kanoo Group) and one of the largest travel companies in the region has awarded the cloud-based contact centre solution to Kalaam Telecom, a Global managed solutions provider for businesses across GCC and international markets.

This deployment was aimed at enabling Kanoo’s customers and employees to enjoy cross-region communication efficiently over a single platform and reduce the use of physical infrastructure and OPEX costs.

“For 81 years Kanoo Travel provided its customers with innovative, high-quality and cost-effective travel solutions, which will be enhanced further by adapting a cloud-based contact centre.” Nabeel Khalid Kanoo, Board Director at YBA Kanoo Group said.

Kanoo Travel interim EGM, Mr. Zaeem Gama also added “We are delighted to have Kalaam Telecom as our technology provider. Their single voice platform will reduce cost significantly and unify communications.”

Mr. Veer Passi, CEO of Kalaam telecom said “Kalaam Telecom being a very nimble operator, has always been ahead of the curve with its disruptive solutions and market-leading technologies. Our cloud-based contact centre and feature rich IP telephony solution gives a revolutionary edge to enterprise customers, which allows enterprises to rest on the investment that Kalaam has made. By doing so, they get all features of a contact centre without having to make a large investment. Moreover, it offers multiple benefits such as customized live dashboard, greater visibility of the agents, adding and removing agents in real-time, enhancing IT Manager’s visibility and enhancing productivity. As a result of this, enterprises can focus more on their business objectives rather than the technology for managing their contact centres.

“Kalaam recently deployed this solution for Kanoo Travel, one of the largest travel agencies in the Middle East for their contact centres in UAE, Bahrain and Saudi. Offering this cloud-based contact centre not only unifies their customer experience from any region but also benefits Kanoo by reducing communications costs. With efficient reporting and meeting clients SLA’s, this consolidated contact centre also gives them the flexibility to centralise their business.”