Kalaam Telecom, one of the largest telecom operator for businesses in Bahrain, today announced the successful implementation of Infotainment and Internet Protocol Television (IPTV) Solution for the Lagoona Beach Luxury Resort & Spa, one of the largest luxury hotel apartments in the Kingdom. The all-new hospitality IPTV solution was developed after careful understanding of the hotel business requirements and challenges and intends to enhance the overall guest experience during their stay at the hotel.
It seamlessly provides multi-screen set-up and makes hotel information discovery, interactive and accessible from TV and Mobile devices easily. With the implemented Infotainment and IPTV Solution, the guests can now also request services from their mobile application within the hotel to shop items; book leisure activities; buy local tour packages; call a taxi from TV; chat with front desk; play games; browse the internet; or be connected to social media.
Not only is the Infotainment and IPTV Solution feature-rich but also assists the hotel to showcase their offers in an enhanced way. By using the Digital Signage solution, the hotel can now attract guest attention to new services and other amenities.
Another unique feature is the highly advanced request management and escalation system that helps the hotel to manage and monitor all guest related services and requests on a single panel and service them without delay.
Speaking about the implementation, Mr. Veer Passi, CEO, Kalaam Telecom said, “To meet the hospitality industry’s evolving guest demands, we are delighted to have offered an all – in – one infotainment and IPTV bespoke solution, that is customized in style and functionality to suit the property. The IPTV Solution will serve as a middleman to streamline a variety of tasks for the hotels. The guests too now have value features that entertain, inform, and enrich them in-stay experience.”
Lagoona Beach Luxury Resort & Spa Owner’s Representative, Mr. Irfan Sheikh stated, “The modern hotel guests expect connectivity and personalized entertainment experiences comparable to those they enjoy at home. With Kalaam Telecom’s IPTV Solution we found a system that ultimately benefits our guests—through improved operations. We hope to stand out by offering our guests a truly unique home-from-home in-room entertainment experience, promoting enhanced guest satisfaction and loyalty.”
Through the Infotainment and IPTV Solution, Kalaam Telecom extends flawless technology experience to the hotels. The Solution is integrated and certified with 20+ vendor systems, including many popular PMS, Point-of-Sale, Loyalty System, SPA Management, Bandwidth Manager, Room Control, Hotel Televisions, Workflow Management, Keyless Entry and many more.