April 3rd, Manama, Bahrain: Kalaam Telecom, the second largest telecommunications provider for corporate services in Bahrain, announced its partnership with Gulf Customer Experience (Gulf CX), the new leader in Digital Business Process Outsourcing (BPO) in the GCC.This partnership enables Gulf CX to seamlessly engage with customers across multiple channels, utilizing a cloud contact center infrastructure to provide a seamless customer experience.
Kalaam’s redundant solution ecosystem with The-Next-Generation-Technology provides co-location with multiple datacenters, MPLS links over fiber and microwave connectivity, local and International voice services that support inbound and outbound calls, two way SMS services and business continuity planning (BCP).
Mr. Veer Passi, CEO of Kalaam Telecom stated: “Kalaam intends to play a significant role in meeting the Economic Vision 2030 by facilitating and supporting the growth of emerging industry segments like BPOs in Bahrain. The flexible network deployment allows startups like Gulf CX easy scalability based on business needs and aligns with Kalaam’s product portfolio, offering a one-stop solution to this sector.”
Rami Sweis, CEO of Gulf CX said, “We are pleased to have Kalaam as our strategic telecom partner. Our business requires 24×7 service, flexibility and streamlining of connectivity and voice solutions, and we relied on Kalaam for months to help us reach our target deployment date of March 1, 2016. We appreciate their dedication and contribution toward our current and future operations that extend beyond Bahrain.”
As the first provider of a fully cloud based omni-channel contact center, Gulf CX integrates CRM, social media marketing, ticketing, geo-fencing and analytics solutions. According to Sweis, “Our clients engage with us for reliable and innovative customer experience solutions, and they have high expectations in terms of business continuity and quality of service. We are committed to deliver on our promises and have offered superior service from day one.”
About Gulf Customer Experience
Our industry-leading customer experience solutions are customized and tailor-made to meet our client’s specific goals and business requirements. We are the preferred service delivery partner for brands who value customer experience as a competitive differentiator. As consulting, training, digital and technology professionals, we operate multi-channel, world-class customer experience centers, delivering a memorable and “wow” experience with every interaction. Our passion for service is embedded in everything we do, and we deliver on this promise.
About Kalaam Telecom
As the first, alternative and fully-licensed telecommunications provider based in the Kingdom of Bahrain, Kalaam Telecom offers advanced voice, internet, data, and value added services to business customers. Having launched operations in March 2005, Kalaam serves both small & medium business customers and large corporations across different industries in Bahrain. Our policy of openness and frankness is central to our management’s philosophy. A key indicator has been the amount of renewed and continuous business awarded to Kalaam over the past ten years.