Manama 25th September, 2016: Kalaam Telecom, the second largest telecommunications provider for corporate services in Bahrain announced its partnership with Invita, a leading multi-lingual Contact Center providing an extensive range of Business Process Outsourcing (BPO) services in Bahrain.
This partnership enables Invita’s World Class Contact Center facility to meet and exceed customer expectations across diversified channels such as automated call Distribution – ACD, Video Contact Center, chat & email support, social media management and workflow management system over Kalaam’s redundant MPLS links with local and international voice services.
Mr. Veer Passi, Chief Executive Officer – Kalaam Telecom said “Kalaam has always been facilitating the BPO sector in Bahrain and is keen on evolving this sector by providing innovative and highly resilient solutions including connectivity to customers over latest technology platform and cost effective voice solutions over physical & cloud based PABX options. Our extensive network allows Invita, the regional ISO certified BPO service provider, to deliver enhanced customer experience with high availability and scalable business needs. Kalaam’s dynamic network has been playing a key role in elevating industry segments like BPO’s to its highest standards.”
Mr. Rahul Bhalla, Chief Executive Officer, Invita said: “Our State-of-the-art facility requires 24/7 high availability and 100% uptime in order to provide highest standards of service to our customers. This was made possible with Kalaam’s innovative and sustainable voice solutions and we are delighted to have Kalaam as our technological partner in sharing the same vision of advancing the BPO sector in Bahrain.”
About Kalaam Telecom
Kalaam Telecom is a fully licensed telecommunications provider based in the Kingdom of Bahrain. The company offers advanced voice, Internet, data, and value added services to business customers. Having launched operations in March 2005, Kalaam serves both small & medium business customers and large corporations across different industries in Bahrain.
Invita is a leading regional ISO certified BPO services provider with its headquarters in Manama, Kingdom of Bahrain and with offices in Kuwait. Invita is a fully owned subsidiary of BBK bank, launched in 2006 as an integrated end-to-end Customer experience service provider and later diversified into IT and Training Services. Invita offers full-service expertise for multiple industries, including Government, Banking, Telecom, Retail, Healthcare, Insurance and Travel, managed from its state-of-the-art facilities in Bahrain and Kuwait. A highly skilled team, comprising of over 90% Bahrainis, combined with global expertise and cloud technologies reflects Invita’s commitment to deliver quality standards in the BPO industry.