It is a proud moment for Kalaam Telecom Group to be recognized amongst the top organizations driving Digital Transformation In Bahrain and won “Best Digital Transformation in the Private Sector” by the Kingdom of Bahrain Information & eGovernment Authority under the patronage of His Excellency Minister of Interior General Shaikh Rashid bin Abdullah Al Khalifa and Chairman of the Ministerial Committee for Information and Communication Technology (MCICT)
This prestigious award is a testament of Kalaam’s vision to “Drive Digital Transformation for businesses by simplifying access to technology and provide a fully digital & personalized customer experience”.
Kalaam has focused its digital transformation initiatives under 4 pillars: customer experience, revenue impact, internal efficiencies and market eminence.
“Kalaam Telecom has come a long way since its inception, growing from strength-to-strength to be the region’s trusted Digital Solutions Partner enabling impactful business growth for Enterprises and the Global Carrier Community. With solid infrastructure, our cumulative experience of 30+ years, our far-reaching network coupled with our strong vision of leveraging digital capabilities for our customers through experience led initiatives and supporting our customers in injecting digital technologies in their ecosystems we are now more than ever equipped to meet the highly evolving demands of businesses in the region and globally.” said Veer Passi, Group CEO of Kalaam Telecom Group
“The guiding principles from Kalaam has been to continue to innovate, collaborate and empower businesses to thrive, ensuring that their journey with our company, at every touch point of engagement is marked with excellence and transformative experience. This has led to Kalaam investing in digital initiatives that transparently share processing status of new and existing services, close to real time analytics to identify cost optimization opportunities, expected service delivery SLAs, etc to our customers. Our Digital team launched mobile applications and web based customer portals leveraging latest cutting edge platforms for business intelligence and data science, adoption of innovative implementation of optical character recognition capabilities, implementation of robotics and advanced analytics capabilities, to provide a seamless experience to our customers irrespective of digital and real world channels of customer engagement.” added Veer Passi
Further, Chief Digital Officer, Akshay Lambda, has led the Group’s vision by transitioning Kalaam to be a digitally driven organization that delivers exceptional customer experience, achieves operational efficiency, and fosters innovation. This journey stared with enhancing customer experience by providing seamless, personalized interactions across digital channels, optimizing operational processes through automation, and data-driven insights that foster innovation by leveraging emerging technologies and cultivating a culture of data driven decision making at a pace demanded by our customers.
“Kalaam Group’s digital transformation roadmap has been designed to complement Bahrain’s Economic Vision 2030 by embracing cutting edge technology solutions to enhance economic activity within critical industry sectors for the country. Whilst the immediate focus areas revolve around ease of doing business and customer experience for consuming and managing Kalaam services; the transformation journey is strategically mapped to adding long term sustainable value to our customers, the sectors of importance to the country and most importantly enabling the larger digital economy in the region” said Akshay Lamba
About Kalaam Telecom Group
Kalaam Telecom Group (Kalaam) is a trusted digital solutions provider, serving SME’s, enterprise regionally and telecoms carriers & hyperscalers globally. Headquartered in Bahrain, and with offices in Saudi Arabia, Kuwait, UAE, Jordan, and UK, Kalaam has pioneered ISP solutions, connectivity, and digital transformation in the GCC with an accumulated legacy of 30+ years.
Kalaam provides a portfolio of cutting-edge digital solutions that are tailored to the needs of customers of all sizes in key markets and verticals across the region, including BFSI, education, government, hospitality, healthcare, retail and more.
Kalaam’s fully owned terrestrial cable system, Kalaam Network Optical Transit (KNOT), which is spanning Kuwait, Bahrain, KSA, UAE and Qatar is now coupled with consortium ownership in undersea cable Europe-India Gateway (EIG), a 15,000 km international fiber-optic submarine cable system covering 12 countries from India and the Middle East to Europe. Through this extensive network, Kalaam is uniquely placed to serve international and regional telecom carriers and enterprises.
To know more about Kalaam Telecom Solutions log onto www.kalaam-telecom.com
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