Unified Communication

This product is based on Mitel solutions hosted at Kalaam DC and offered to customers as Unified
Communications-as-a-Service. Mitel is a global leader in business communications as per Gartner offering
enhanced UCaas services deployed on the cloud or on–premise.

Benefits:

• Reduce Costs
• Improve operational efficiencies
• Increase employee and agent productivity
• Better and smooth customer interaction and customer experience

Cloud communications allows businesses the opportunity to:

• Quickly implement advanced features and functions with low CAPEX
• Reduce the risk of technology obsolescence
• Gain access to expert outsourcing organizations, avoiding ownership and operation
• Change IT staff assignments to more important projects.
• Scale resources up and down as the business changes.
• Businesses can remotely manage systems, users, and agents

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