Category: Our News

Manama, Kingdom of Bahrain: Kalaam Telecom (B.S.C), one of the leading voice and data services provider has appointed BBK, a pioneer in commercial and retail banking as its cash management partner. The formation of this new relationship will aim to accelerate Kalaam’s receivables through accepting bill payments of its corporate clients over-the-counters in all BBK Financial Malls and branches allowing easy access to its customers through its wide presence across the country.

“We selected BBK for its demonstrated comprehensive cash management suite of services for corporate, which compliments Kalaam’s existing an d potential customer base,” said Veer Passi, Chief Operating Officer (Acting) & Chief Financial Officer of Kalaam Telecom. “We believe BBK’s branch network combined with the Cash Management solution offers our customers additional locations to settle their bill payments and simultaneously accelerates our receivables.”

“This partnership is one of a number of strategic commitments to ultimately enable our customers to better manage their working capital. At BBK, we focus on being innovative in providing services that increase efficiencies in managing the corporate financial supply chain,” said Sh. Rashed Al Khalifa, GM – Business Group, BBK.

“Now in our 5th year of operations, we at Kalaam strive to enhance our customer’s experience by providing hassle-free payment options to make post-paid bill payments easier,” continued Veer Passi, “we also offer multiple payment modes including an easy-to-pay online payment option on Kalaam’s website wherein all our corporate clients can login to their account and pay their bills through a simple customer-friendly interface.”

In addition to BBK’s extensive branch network, Kalaam Telecom partners with Bahrain Financing Company (BFC) and Bahrain India International Exchange (BIIECO), allowing Kalaam’s customers to make bill payments through more than 50 conveniently located centers.

Kalaam Telecom, one of Bahrain’s leading alternative operators, has migrated to a full NGN solution using the DIGITALK SIP Application Server.

The growing acceptance and trust of VoIP technology in the region means that Kalaam Telecom has been able to optimise service offerings and are now able to more effectively grow and serve their subscriber base with a reduced operational cost model while being able to offer new revenue generating services on top of existing service offerings.

.The NGN DIGITALK Multiservice Platform (a SIP based Application Server) offers enhanced redundancy, security and load-sharing capabilities due to the integral Session Border Controller, enabling Kalaam to have confidence in uptime and solution availability to further enhance customer service quality and strengthen loyalty.

DIGITALK have extensive experience in migrations from legacy TDM to NGN infrastructures with many operators seeing the cost benefit of moving to an NGN.

Suleiman Maani, CEO of Kalaam commented “We were looking to take better advantage of the cost savings available by investing in NGN infrastructure and we had very tight deadlines in order to maintain service levels. DIGITALK’s project team were very flexible in reducing the standard project and installation times with a very successful switch-over.”

Mark Ashdown, EVP of DIGITALK added “As we see further adoption of SIP within network operators, the transition to NGN technology continues to gather momentum. Our relationship with Kalaam Telecom is a fine example of where strong vision is matched with a robust and scalable solution to ensure a cost effective service is delivered for all for the long term.”